If you’re not totally satisfied with any part of your purchase or gifting experience for any reason at all, please let us know and we'll do whatever it takes to make things right.
Once you receive the purchased item and a refund can be claimed within the first 14 days. If the 14 days have gone by, we can’t offer you a refund or exchange.
Please contact us via firstname.lastname@example.org, before returning the item.
If you happen to receive a defective item, we will send back another one at our cost, and provide you with an extra gift to apologize. Please note that defective items are a rare case scenario.
Lost & damaged items
Receive a FREE reshipment for damaged & lost items. Even these cases remain the exception and are caused by the postal service, we don't shy away and take the extra mile to make you smile!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Extended shipping time We do not grant refunds on items, which haven't arrived at the recipient's address. No refund will be given due to long shipping times. This includes scenarios where the extended shipping is out of our control e.g. in times of Natural Disasters, Disease outbreaks or Shipping Company Strikes. Wrong shipping addresses.
We can not be held responsible for wrong shipping addresses, which are entered by the customer/purchaser. Thus, we do not grant any refunds or returns on items, which do not arrive due to the provision of wrong or incorrect shipping addresses. It is considered the customer's responsibility and may bear full liability.
You have 1 hour after an order is placed to request an order cancelation before the product is shipped. Once your bracelet ships, we cannot offer a refund as we can not stop the delivery of the package. Products with a discount code used are final sales.
If the item was gifted when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Have any more questions? contact us firstname.lastname@example.org