All orders are trackable & insured for order value
APPROXIMATE PROCESSING/ SHIPPING TIMES (does not include weekends/public holidays OR COVID-19 RELATED SHIPPING DELAYS):
United States: 5-14 days
Canada: 7-18 days
United Kingdom: 7-14 days
Australia: 5-14 days
Other International Countries: 10-30 days
COVID 19 has affected all of us and we hope you and your family are safe and healthy. As best we can we want to provide transparency to our products and when you can expect them.
We are working as safely and as efficiently as we can to speed these times up and please accept our apologies for any delays and we appreciate your patience.
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions, or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (1-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 24 hours of business days to be fully processed (checked, packed, forwarded to logistics, and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions, or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 1 hour as your order might have already been processed.
Please do drop us an email at firstname.lastname@example.org as soon as possible if you'd like to cancel an order that you have just made.
UNCLAIMED/ STOLEN ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at email@example.com as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient addresses.
We are not responsible for any packages that have been stolen from your mailbox, doorstep, or any location that the courier has left the package. It is the customer's responsibility to make a claim with the local courier that delivered the package.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions; customs agents may delay the delivery of some packages.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location
Due to the high volume of sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that your goods will come and you will remain a loyal customer. Thank you.